DEWA system cuts bank guarantee processing time by 95%
The utility says its digital guarantee system processes about 2,500 guarantees a year, worth around AED 1 billion, while reducing physical guarantees by 74%.
- Publish date: 2026-10-04
- Category: Standards & Policy
- Original source: Gulf Business
- Reading time: 1 min
Paper workflow replaced
DEWA’s Smart Bank Guarantee System manages receipt, review, updates and follow-up in a digital workflow. The authority says turnaround time fell by 95% and dependence on physical guarantees by 74%.
Controls and automation
The system processes approximately 2,500 guarantees annually with a combined value of about AED 1 billion. It uses robotic process automation, SWIFT authentication and SAP-linked audit trails for verification and tracking.